How a health insurer increased conversions by 24%
This health insurer had a significant reduction in call center costs and improved customer experience.
Faced with growing competition in a multi-channel marketplace, a leading Dutch health insurance company understood that being relevant is critical to creating a successful website. Each visitor to their website comes with unique insurance needs shaped by factors like age, gender, occupation, and parenthood. This presented a clear opportunity: by leveraging live-time personalization, they could tailor their online content to meet the specific needs of every visitor. With this vision in mind, the insurer set out to explore how live-time personalization could transform their digital engagement.
Get Improved Patient Experience • Increased Marketing ROI • Comprehensive Live-Time Behavioral Analysis