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Press Releases

Close Your Data Silos and Elevate Your CX at eTail!

Celebrus brings its top CX, identity and data integration veterans to eTail West in one week! Celebrus is thrilled to share the power of live-time data and how it will transform customer...

Celebrus Wins Two Awards for Innovation and Best Team

Celebrus announced it was awarded in two categories at the UK Business and Innovation Awards 2023, recognizing the dedication of the Celebrus team which continues to deliver market-changing...

Media Mentions

Data Protection Predictions from Experts for 2025

Bill Bruno, Solutions Review, December 13, 2024

CEO Bill Bruno shares with Solutions Review why companies will need to prioritize privacy when it comes to their data protection approach for 2025.

The Definitive Guide to Artificial Intelligence Predictions for 2025

Bill Bruno, Solutions Review, December 13, 2024

CEO Bill Bruno shares his predictions with Solutions Review for how AI will impact digital data for brands in 2025.

Deck the Halls and Defend the Data: A Retailer's Guide to Holiday Fraud Prevention

Bill Bruno, Total Retail, December 12, 2024

In his article for Total Retail, CEO Bill Bruno shares how retailers can build smart, strategic layers of protection to prevent sophisticated fraud amidst the busy holiday shopping season.

Celebrus 2025 Predictions: Navigating the Digital Landscape

Bill Bruno, VMblog.com, October 28, 2024

CEO Bill Bruno shares his insights and predictions with VMblog.com for the 2025 digital landscape.

A conversation with Celebrus CEO Bill Bruno

Bill Bruno, Enterprise Times, October 16, 2024

Bill Bruno speaks to Enterprise Times about how Celebrus is evolving to meet the demands of an increasingly data-driven world.

Cookies Aren't Going Anywhere: Debunking The Cookieless Future Hype

Bill Bruno, Forbes Tech Council, October 9, 2024

In his article for Forbes Tech Council, Bill Bruno debunks the cookieless future hype.

National Cybersecurity Awareness Month 2024: Industry Experts Share Their Thoughts

Bill Bruno, VMblog.com, October 8, 2024

As part of National Cybersecurity Awareness Month 2024, Bill Bruno shares his predictions for upcoming cybersecurity trends with VMblog.com.

Key Takeaways from the Datos Financial Cybersecurity & Fraud Forum

Bill Bruno, Martech Zone, September 24, 2024

In his article for Martech Zone, Bill Bruno shares his top takeaways from the Datos Financial Cybersecurity & Fraud Forum.

Evolving with the Digital Front Door

Maigari Jinkiri, Becker's Healthcare, August 22, 2024

On this episode of the Becker's Healthcare podcast, Maigari discusses the evolving concept of the digital front door in healthcare.

Episode 13: Navigating CDPs: Fact vs. Fiction with Bill Bruno CEO Celebrus Technologies

Bill Bruno, Martech Cube, August 13, 2024

This episode of Martech Cube explores the intricate world of Customer Data Platforms (CDPs) with Bill Bruno.

Overwhelmed By Digital Data Management? Here’s How Retailers Can Build Better Experiences For Consumers

Bill Bruno, MarTech Zone, July 15, 2024

Bill discusses what retailers can do to build better experiences for their customers in MarTech Zone.

Personalization, Patient Centricity, and Cost Savings with Celebrus

Maigari Jinkiri, Healthcare IT Today, July 10, 2024

Maigari offers insights on how to develop interventions in a cost-effective manner that personalize the experience in a patient centric manner.

Celebrus Heads to Fraud Leaders’ Summit this July

AI Tech Park, June 24, 2024

Serpil Hall will speak at the conference in London this July.

Creating A Marketing Analytics Strategy? 17 Challenges To Overcome

Forbes, June 20, 2024

"With today’s identity and cookie challenges, many vendors are preying on the confusion to make it sound as if there isn’t a way to solve the data gaps," says Celebrus CEO, Bill Bruno, in Forbes.

Three Things Holding Back Your Data Activation Vision

Bill Bruno, Forbes, June 6, 2024

The data problem is complex, but the time is now to rethink how you capture and contextualize data in your digital channels, explains Bill Bruno in Forbes.

The Top 10 Reasons CDP Projects Fail and How to Overcome Them

Bill Bruno, MarTech Series, May 14, 2024

Bill Bruno outlines the top 10 reasons CDP projects fail and actionable tips on how to overcome them in MarTech Series.

Merkle and Celebrus combine to help brands walk the tightrope of customer engagement

Enterprise Times, May 3, 2024

Merkle, part of dentsu and Celebrus, have combined forces to launch CXM Signals.

You Don’t Have to Replace Your CDP System – You Have to Fill the Gaps

Tiffany Staples, Martech Zone, May 3, 2024

In Martech Zone, Tiffany explores the gaps organizations face when it comes to their CDP systems.

Merkle and Celebrus launch CXM Signals

MarTech Cube, May 3, 2024

Merkle and Celebrus have announced CXM Signals. CXM Signals is an innovative new solution that will enable businesses to harvest first-party data for improved customer experiences to drive efficiencies.

Celebrus celebrate expanded presence in India and the UK

Enterprise Times, April 29, 2024

Celebrus has recently announced two significant changes for its physical offices in the UK and India, as reported by Enterprise Times.

Interview With Serpil Hall - Head of Fraud Prevention at Celebrus

Serpil Hall, Safety Detectives, April 25, 2024

Serpil discusses her role at Celebrus, how Celebrus approaches fraud prevention, challenges facing the data analytics industry and more in a Q&A with Safety Detectives.

Decoding CDP Vendor Claims: What You Need to Know

Bill Bruno, Martech Zone, April 22, 2024

In Martech Zone, Bill pens what you need to know about CDP vendors and why CDP projects often fall short.

How Better Data and Behavioral Biometrics Can Help Credit Unions Solve for Fraud

Serpil Hall, CULytics, April 15, 2024

Serpil says that as fraud schemes continue to evolve in sophistication and scale, credit unions must remain vigilant and proactive in their approach to fraud prevention.

European Retailer Cuts Checkout Drop-off by 48% with Live Exit Intent Prediction

Martech View, March 29, 2024

MarTech View explores how World Wide Lighting reduced checkout abandonment by 48% using real-time exit intent prediction powered by Celebrus and OnMarc.

15 Tips Marketers Can Learn From Taylor Swift And Other Top Musicians

Forbes, March 14, 2024

Tiffany Staples offers commentary to Forbes on tips that marketers can emulate from successful music artists.

How Celebrus Enables 'The Lifeblood of a Business': Accurate Digital Reporting

Maigari Jinkiri, Total Retail, March 7, 2024

Total Retail interviews Maigari Jinkiri of Celebrus to discuss Celebrus Digital Analytics (CDA), challenges for retailers and more.

The Digital Front Door in Healthcare Doesn’t Work Without Data from Across Systems

Bill Bruno, Healthcare IT Today, February 20, 2024

Bill Bruno discusses the digital front door in healthcare and how adopting solutions like Celebrus can help organizations focus less on data capture and more on enhancing patient experiences to achieve better outcomes.

18 Seemingly Harmless Habits That Can Negatively Impact Your Business Success

Newsweek, February 9, 2024

Ant Phillips offers commentary on business success in Newsweek.

Celebrus Digital Analytics with Bill Bruno

Bill Bruno, TechStrong TV, February 1, 2024

Bill Bruno talks about the latest version of the Celebrus Platform, which now includes several new capabilities, including Celebrus Digital Analytics (CDA), a fully- enclosed solution for web analytics.

Google to Disable Cookies for 1 Percent of Chrome Users

Destination CRM, January 5, 2024

Bill Bruno offers commentary to Destination CRM on the latest news that Google has begun to disable cookies for some Chrome users.

17 Reasons Communications Should Always Have A Seat At The Exec Table

Forbes, January 5, 2024

Tiffany Staples explains to Forbes that having a communications professional at the executive level aids to the company's public persona.

Merchant Fraud Journal 2024 Fraud Trends Report

Serpil Hall, Merchant Fraud Journal, January 2024

Serpil takes a look at trends and issues impacting the world of fraud in 2024.

19 Insights These Communications Professionals Wish They Had Known Earlier

Forbes, December 20, 2023

Tiffany Staples says to embrace failure as part of the learning process when asked about insights she wish she had known earlier in her career in Forbes.

17 Strategies To Motivate Employees During Times Of Turbulent Change

Forbes, December 11, 2023

Tiffany Staples offers tips on how to motivate employees during times of change in Forbes.

‘Harmless’ fraud soars in UK amid cost of living crisis

The Guardian, November 19, 2023

Serpil Hall explains how an increase in first-party fraud is a result of the combination of “desperation and perceived ease."

Challenges and solutions defining the 2024 marketing landscape

Ant Phillips, VentureBeat, November 16, 2023

Ant highlights the major privacy and data challenges looming over the marketing world.

14 Ways To Boost Employee Morale And Engagement With Social Media

Forbes, November 14, 2023

Tiffany Staples offers tips for promoting a culture of transparency in Forbes.

The FTC Warns Tax Preparation Companies Of Misusing Data: Is Your Organization At Risk?

Bill Bruno, Forbes, October 27, 2023

Bill explains that it's not too late for tax preparation companies to ensure their digital data is compliant.

10 Ways to Effectively Leverage AI for Customer Acquisition

Newsweek, October 19, 2023

Ant Phillips explains that AI can short circuit the time, effort and cost it takes to build machine learning models that personalize customer experiences.

Reducing CX Friction and Enhancing Fraud Protection With Behavioural Biometrics and Analysis

Serpil Hall, FinTech Times, October 18, 2023

Serpil writes that the best approach to keeping fraudsters at bay is a multi-layered fraud defense solution that combines traditional identity verification methods with advanced fraud detection.

Security news from the week beginning 9th October 2023

Enterprise Times, October 16, 2023

Details on the launch of Celebrus Digital Analytics.

Celebrus Launches Digital Analytics

Destination CRM, October 12, 2023

Details on the launch of Celebrus Digital Analytics.

Celebrus: businesses must ensure digital data is compliant

Bill Bruno, Healthcare Digital Magazine, October 2, 2023

Bill says it's imperative for healthcare providers to ensure their digital data is on point.

As AI-enabled fraudster bots wreak havoc, security teams turn to AI data defense strategies

Ant Phillips, VentureBeat, September 26, 2023

Ant explores how to combat bad bots and the technology that powers data-based fraud detection.

How Marketers Can Use Identity Graphs to Understand Their Customers Better

Tiffany Staples, MarketingProfs, September 8, 2023

Tiffany explains that to close identity gaps, marketers should focus on capturing a comprehensive data set that spans multiple touchpoints, allowing for detailed customer insight.

The True Cost Of Bad Data And How It Can Hinder The Benefits Of AI

Bill Bruno, Forbes, September 1, 2023

Bill writes that bad data leads to poor AI results and biases. As AI becomes more sophisticated, it is imperative for organizations to develop standards for ethics within AI

Fraudulent Bots: What Businesses Need to Know About Bot Detection

Ant Phillips, Newsweek, August 30, 2023

Ant explains how organizations can continue to overcome increasingly smarter and more sophisticated bots.

It’s Easy To Market To The People You Know: The True Value Of Uncovering The Anonymous User

Tiffany Staples, Forbes, August 30, 2023

Tiffany explains how to solve for the anonymous puzzle. When you begin to solve for anonymous identity, the missing link in your marketing strategy becomes complete.

20 Mistakes To Avoid When Developing Machine Learning Models

Forbes, August 8, 2023

Bill Bruno shares with Forbes that better, more complete data is the only path to better-performing models.

Celebrus powers up first-party data platform with AI

Enterprise Times, July 26, 2023

Enterprise Times discusses new AI and ML updates from Celebrus.

20 Comms Pros Share Key Networking Tips For New PR Professionals

Forbes, July 17, 2023

Celebrus VP of Marketing Tiffany Staples offers networking tips in Forbes.

My Career in Data Episode 36: Bill Bruno, CEO, Celebrus

Bill Bruno, Dataversity, June 14, 2023

Bill discusses his early decision to pursue a career in data and his passion for ethical AI.

How First-Party Data Can Help Segment Audiences Effectively

Tiffany Staples, Forbes, June 13, 2023

Driving conversions—no matter what industry you’re in—always ties back to personalization and how to understand your customer.

18 Tips To Help First-Time Webinar Hosts Get Up To Speed Quickly

Forbes, June 8, 2023

Celebrus VP of Marketing Tiffany Staples offers tips for webinar prep for Forbes Communications Council.

The science of behavioral analytics: Will the consumer revolt?

Bill Bruno, Merchant Fraud Journal, May 31, 2023

Bill discusses if we’ve hit the point where consumers will start to push back against ever more data points, and shares stories of how fraudsters not only target your consumer goods, but your entire home.

The Internet Of Things (IoT) And Compliance: What Marketers Need To Know

Tiffany Staples, Healthcare Business Today, May 25, 2023

How HIPAA regulations apply to healthcare marketing with connected devices and what steps organizations can take to ensure HIPAA compliance in all marketing efforts.

Healthcare Marketing and Compliance: What Marketers Need to Know

Tiffany Staples, MarTech Series, May 11, 2023

Considerations for marketers when maintaining compliance in healthcare marketing.

Celebrus and Consumer Data Privacy – Bill Bruno, D4t4 Solutions Plc

Bill Bruno, Techstrong TV, May, 8, 2023

Bill discusses the importance of clear opt-ins and outs for consumers, how companies are now gathering consumer information in the wake of the fall of third-party data, and the significance of no-party data as a new innovation in the data world.

Marketing To Different Data Personas

Bill Bruno, Forbes, Apr 6, 2023

Marketers should come up with solutions for each data persona because all of them, regardless of how they feel about data sharing and privacy, still expect to have a good digital experience

15 Cybersecurity Protocols E-Commerce Companies Need To Follow

Forbes, March 15, 2023

15 members of Forbes Technology Council offer their recommendations to protect both their customers and their own reputations.

Emerging Fraud in a Recessionary Environment

Serpil Hall, Tech Bullion, Mar 8, 2023

Recessionary fraud looks different than fraud in a healthy economy because it creates motivation to commit fraud. In addition to the already common career fraudster, financial institutions need to be aware of opportunists and internal fraud.

Secrets of an outstanding DTC customer experience

360 Magazine, March 8, 2023

Celebrus CEO Bill Bruno is interviewed about the data strategy DTCs need to be successful and please customers.

Tiffany Staples interviewed on Omni Talk live at eTail

Omni Talk, March 1, 2023

Celebrus VP of Marketing Tiffany Staples is interviewed by influencer Anne Mezzinga about data in marketing. Tiffany discusses how good data can change what you can do as a marketer and includes some best practices for data use in retail.

Mark Krebs interviewed on Omni Talk live at eTail

Omni Talk, Feb. 28, 2023

Celebrus Global VP of Sales Mark Krebs is interviewed by influencer Anne Mezzinga about identity and live-time. Mark tells us about the data challenges he hears from clients.

Omnichannel Marketing: A Tale of Two Perspectives

Bill Bruno, Martech Zone, Feb 26, 2023

The line between digital and physical is blurred – consumers go into a store and log into their customer accounts simultaneously to redeem discounts, make returns, or look up previous orders. A consumer doesn’t care that these are different channels, and thus the challenge for brands is ensuring that it is all connected and delivering a positive experience.

Striking the Balance between personalization and privacy

Amazing Business Radio, Feb. 21, 2023

Shep Hyken interviews Bill Bruno, CEO of D4t4 Solutions, a company that helps brands provide the most value for their customers using their data. He talks about responsibly utilizing customer data to provide a personalized customer experience without compromising trust.

How to Make Data Privacy and Compliance a Priority

Bill Bruno, FCEE, Feb 20, 2023

Organizations need to make data privacy compliance part of their digital strategy across all the markets they serve. Without compliance, they risk eroding customer trust, losing customers to competitors, and incurring stiff penalties.

Spotlight Series | Real-Time Identity Resolution With Celebrus CEO Bill Bruno

OmniTalk, Feb. 7, 2023

Chris Walton and Anne Mezzenga interview CEO Bill Bruno about real-time identity resolution, how it is applied to retail and what it can do for brands to improve their bottom line, marketing capabilities and customer experience.

Merchant Fraud Journal 2023 Fraud Trends Report

Serpil Hall, Merchant Fraud Journal, Feb. 7, 2023

Head of Fraud Serpil Hall is one of 16 experts worldwide selected to write about what type of fraud is trending in 2023 and how to prevent it in the Merchant Fraud Journal 2023 Fraud Trends Report.

Three Steps For Developing A Data Integrity Audit And Framework

Bill Bruno, Forbes, Jan. 24, 2023

Businesses need comprehensive data strategies to stay ahead, but many organizations have not done enough to create a strategy that can scale to solve current use cases while ensuring they can adapt quickly to new challenges and opportunities.

Connecting Data in Brand Groups

Ant Phillips, Internet Retailing, Jan. 16, 2023

All retail brands identify a target consumer group: a female 34-54 with a six-figure income; a busy couple with two school-aged children that eat well and enjoy prepared meals; or a male discount shopper over the age of 50.

Celebrus Can Help Retailers Offer Personalization Without Needing Cookies

Retail TouchPoints, Dec. 22, 2022

Celebrus has released Celebrus CX Vault, a platform designed to deliver relevant messages to shoppers while keeping their information private. Celebrus CX Vault utilizes no-party data, an information technique that does not use tracking, sharing or cookies of any kind.

How To Effectively Leverage Data To Take Your Company To The Next Level

Authority Magazine, Dec. 20, 2022

Fraud has evolved rapidly over the past ten years as fraudsters have become more sophisticated and prolific. Historically, data and analytics have been too late, supporting the investigation of fraud after it’s happened, but organizations need to prevent it.

B2B v B2C Marketing

Tiffany Staples, CMS Wire, Nov. 16, 2022

As marketers, we segment our careers and capabilities based on the subset of individuals or organizations we market to — business-to-business (B2B) or business-to-consumer (B2C). You're either one or the other; however, it doesn't have to be that way.

IP Addresses- the Next Big Privacy Concern

Bill Bruno, Forbes, Nov. 16, 2022

With the invention of the internet years ago, new ways to market to consumers quickly arose—and companies seized the opportunity. Marketers used different means to track interactions to determine when and how to reach consumers with the right messaging, which meant they were no longer throwing darts in the dark.

Contextual Relevance in Customer Experience

Bill Bruno, Forbes, Oct. 21, 2022

The targeted advertising world has lost quite a bit of data after the wave of restrictions on data sharing and tracking came crashing down. The Interactive Advertising Bureau (IAB) suggests that more than half of all ad signals have already been lost.

How to Motivate Your Team to Innovate

Ant Phillips, Newsweek, Oct. 10, 2022

There are three important ingredients to this: willingness to experiment, measuring progress and carving out time for your team.

Closing Data Gaps Across Different Domains in Financial Services

Tony Brown, Martech Zone, Oct. 5, 2022

Targeted advertising and marketing in financial services generates a huge payoff… can be exponentially increased by six to seven times through personalized messages offered in real-time through contextualized data.

Offer Up Scams

Reader’s Digest, Oct. 4, 2022

Serpil Hall, Head of Financial Crime and Fraud Prevention at D4t4 Solutions shares her expert knowledge on the latest round of scams on an app called Offer Up, so you can avoid falling victim.

Marketing Re-Imagined

Authority Magazine, Sept. 30, 2022

D4t4 Solutions Vice President of Marketing Tiffany Staples is interviewed on how we can reimagine the marketing industry to make it more authentic, and sustainable and promote more satisfaction.

How to Build a Marketing Ops Team

Tiffany Staples, CMSWire, Sept. 15, 2022

Building a successful team doesn’t have to be a headache. Follow this game plan to assemble a team that meets — and exceeds — your goals.

Data Types and What They Mean to Consumers

Ant Phillips, Newsweek, Sept. 2, 2022

Data is… the connection between consumers and businesses in the online world and is, therefore, an essential part of how that interaction works.

'No-Party' Data Architectures Promise More Control, Better Security

Dark Reading, Aug. 26, 2022

Consumers gain control of their data while companies build better relationships with their customers… D4t4 Solutions CTO Ant Phillips explains how his team’s innovation is a game changer.

An Interview With Bill Bruno, Chief Executive Officer At D4t4 Solutions

Tech Company News, Aug. 26, 2022

D4t4 Solutions CEO Bill Bruno discusses a recent announcement and what’s coming up in the next six months.

IoT's Role in Transforming Healthcare

Bill Bruno, CXMagazine, Aug 22. 2022

Personalizing the patient experience is now a possibility by integrating IoT (Internet of Things), and data from those devices. It can provide both patients and their doctors with a better picture of their health.

How to Overcome the Struggle of Identifying Customers Online

Bill Bruno, Forbes, Aug. 15, 2022

We hear so much about the importance of customer experiences, but very few of those conversations include the personalization element.

Identifying Consumers Is Key to Success in an Online World

Ant Phillips, Newsweek, Aug. 4 , 2022

If businesses identify their customers and interpret signals, they can then understand what is relevant to the customer. Businesses must be able to do five things with their technology to achieve this.

5 Ways to Create a WOW Customer Experience - Ant Phillips

Authority Magazine, Aug. 1, 2022

D4t4 Solutions CTO Ant Phillips explains how customers can have a positive CX and privacy.

Thought Leaders in Cyber Security: Bill Bruno, CEO of D4t4 (Part 1)

One by One Million, July 26, 2022

D4t4 Solutions CEO Bill Bruno is interviewed about cyber fraud problems, solutions, open problems, and entrepreneurial opportunities.

Celebrus Confirms Cross-Domain Continuance Feature in Latest Update

Fintech Times, July 24, 2022

Celebrus, the UK provider of customer and fraud solutions, has updated its technology suite with cross-domain continuance, allowing businesses to consolidate information across several owned domains using first-party cookies. 

16 Features Tech Experts Love To See On Business Websites

Forbes, July 15, 2022

D4t4 Solutions CEO Bill Bruno explains the benefit of his favorite tech feature.

A Culture Issue is Causing a Rift Between Tech and Business

Bill Bruno, Forbes, July 15, 2022

As a result of the lightning-speed digital shift caused by the pandemic, it’s now more important than ever that both sides determine how to repair that relationship to do business effectively.

As big tech makes cloud computing headlines, NC TECH group asks: ‘What’s next?’

WRAL/TechWire, May 11, 2022

D4t4 Solutions CEO Bill Bruno shared his perspective that, while cloud adoption has varied across industries, adoption promises big benefits. 

Bill Bruno of D4t4 Solutions on the Future of the Internet of Things (IoT), and How it May Improve our Health & our Lives

Authority Magazine, April 27, 2022

D4t4 Solutions CEO Bill Bruno says access to data in a more connected manner leaves less up to interpretation, eliminating siloed data and painting a picture that can be used to create more successful healthcare diagnoses and outcomes.

Customer Journey: Speed to Insight is the Critical Metric

Ant Phillips, RT Insights, April 21, 2022

Consumers live moment to moment, and organizations must meet them every step of the way using insights to improve the customer journey.

Why You Should Replace “Free” Solutions With a True CDP for First-Party Data

Tony Brown, Spiceworks, March 31, 2022

Not all Customer Data Platforms (CDPs) can intelligently manage first-party data, and the true cost of “free” solutions adds up over time… why businesses need a true CDP and not free solutions.

The Future of Money and Banking

Authority Magazine, March 20, 2022

Agility when dealing with projects and things — plans can change overnight, just like the Pandemic seemingly engaged a new way of handling things practically overnight. Have a plan B for things as much as you can!

Financial services, behavioral biometrics, and the scam technology arms race

Serpil Hall, Biometric Update, Feb. 23, 2022

Behavioral biometrics are finally giving financial institutions an advantage…

84% of finserv firms experienced account takeovers last year: Abderdeen Group

Serpil Hall, Retail Banker International, Oct. 29, 2021

The cost of account takeover is steep when organisations aren’t properly protected…84% of financial institutions experienced account takeovers in the past year.

How Behavioral Biometrics Can Prevent Online Financial Fraud

Serpil Hall, Payments Journal, Oct, 19, 2021

eCommerce, mobile banking, and mobile usage have surged. Cybercriminals and fraudsters have seized the moment, taking advantage of this vulnerable time for individuals and businesses by accelerating their fraud activity.

Enabling Citizen Data Scientists to Reach Their Full Potential

Ant Phillips, Informationweek, Oct. 18, 2021

With data scientists topping the charts as one of the most in-demand roles globally, many organizations are turning to non-traditional employees to help find greater value in their information.

Tech Time: Preventing Fraud While Delivering The Best Member Experience

Serpil Hall, Credit Union Management, Sept. 22, 2021

Behavioral biometrics offer a solution to the tricky problem of how best to protect members from scams while avoiding the inconvenience and frustration of false positives.

Security lessons from 2021 holiday shopping fraud schemes

CSO Online, Dec. 21, 2021

D4t4 Solutions Head of Financial Crime and Fraud Prevention Serpil Hall talks about how the “bait-and-switch” scheme fooled shoppers in 2021.