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WEBINAR

Man with virtual reality glasses in pod

Discover why so many organizations struggle to deliver personalized customer moments

Brands everywhere recognize the importance of delivering memorable, personalized experiences across every digital channel - yet it’s an aspiration that eludes so many. You can find out why this remains such a challenge by watching our recorded webcast featuring guest speaker Joe Stanhope, VP and Principal Analyst at Forrester.

Webinar Replay

Joe Stanhope,

Joe Stanhope - VP & Principal Analyst, Forrester

Joe outlines risks and pitfalls, and offers his expert view on the steps you can take to transform every interaction into a memorable and profitable customer moment.

Conversation topics:

  • What is moments-based marketing?
  • Why do organizations strive to deliver customer moments and rarely succeed?
  • Some practical ideas for a new approach

bill-bruno

Bill Bruno - CEO, D4t4 Solutions

Bill shares his customer insights into some of the thorniest challenges enterprises are facing in delivering genuine moments-based marketing.

 

Conversation topics:

  • The business imperative for genuine real-time data
  • Managing 'identity' in an omnichannel environment
  • Your action plan for a 'cookieless' world